M60-A OLIVIA/LNY20

Almost all M60-A OLIVIA and LNY20 orders have now shipped out.

There are still a small handful of OLIVIA TANK and KURO LNY20 orders (including accessory orders) that are yet to be shipped due to a miscounted/mispacked shipment from our manufacturer.

These remaining units are already on their way to our warehouse and will be shipped as soon as they arrive.

If you have not yet received your shipping confirmation for your order, then your order is very likely part of this handful.

If you are unsure whether your order is affected, please feel free to contact us by emailing support@rama.mom or submitting a ticket at https://support.rama.care/

JULES/M50-A

The PCBs for Jules and M50-A have been completed and are currently enroute to our warehouse.

KARA

In the meantime, KARA fulfilment is in full swing.

Our fulfilment team is hard at work every day shipping the orders out. Given the sheer volume of units, we kindly ask everyone to be patient.

To allow our support team to more quickly and efficiently reply, we will no longer be responding to emails/tickets asking for individual order ETAs.

Rest assured, we will announce when KARA fulfilment is complete.

We have also hired extra full-time staff who will be joining us this month to help push out orders quicker!

ZENITH

Zenith is currently being organised for shipping from our manufacturer to our warehouse.

U80-A SEQ2

Unfortunately, we will not be able to begin fulfilment by mid-Q2 as originally expected. However, some of the U80-A SEQ2 units have completed manufacturing.

We’ll post an ETA once our manufacturer can provide a more accurate timeline for when the completed units can ship over to our warehouse.

IN STOCK ITEMS

Our current priority on shipping keyboards may cause some delay to shipment of in-stock items. We expect this to smooth out as we refine our shipment processes alongside the addition of new staff.

We thank everyone for their continued support and patience during this busy period!